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Category Customer Experience

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ChatGPT ve Omnichannel Marketing

How to Use ChatGPT in Omnichannel Marketing?

by SmartMessage in Chatbot, Customer Experience, Digital Marketing, Email Marketing, Marketing Automation, Omnichannel Marketing
Who hasn't heard of ChatGPT? OpenAI's smart bot ChatGPT continues to attract millions all around the world. The platform broke the record in monthly user growth and shook the search ...
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SmartMessage Valentine's Day Campaign Tips

Valentine’s Day Campaign Tips for Digital Channels

by SmartMessage in Chatbot, Customer Experience, Digital Marketing, Email Marketing, Marketing Automation, Omnichannel Marketing
Valentine's Day is a special occasion for expressing love and affection and digital channels empower marketers to run their campaigns more efficiently regarding this important date. We will be sharing ...
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SmartMessage on Generative AI

How Will ChatGPT and Generative AI Impact Marketing?

by SmartMessage in Chatbot, Customer Experience, Digital Marketing, Marketing Automation
First of all, let us assure you that this article was not created with artificial intelligence 😊 We closed 2022 with a brand-new phenomenon. This time, unlike a person or ...
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SmartMessage Customer Journey Maps

Customer Experience: Why are Customer and Buyer Journey Maps Important?

by SmartMessage in Customer Experience
Today, all brands spend a lot of effort on customer journey maps, that is, creating new customers and retaining their existing customers. From the moment of entering the customer's radar ...
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SmartMessage Email Content Success

Most Effective Email Marketing Content Types

by SmartMessage in Customer Experience, Digital Marketing, Email Marketing
Although it is thought to be an old method, e-mail marketing, which is still valid today, is an effective method with many advantages. With the right email content, you can ...
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How Should Customer Experiences Be Managed After the Pandemic?

by SmartMessage in Corporate Communication, Customer Experience, Omnichannel Marketing
While the pandemic affected the relationships of brands with consumers, it also led to the temporary or indefinite disappearance of some contact points. Today's customer profile, which is highly adaptable ...
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Email Marketing & Machine LEarning

Email Marketing and Machine Learning

by SmartMessage in Corporate Communication, Customer Experience, Digital Marketing, Email Deliverability, Email Marketing, Marketing Automation, Mobile Marketing, Omnichannel Marketing
What is Machine Learning? Machine learning refers to a set of complex computer algorithms that build a model for future prediction of certain outputs without the need to include explicit ...
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SmartMessage Top 5 Blog Posts of 2020

Not to Miss! Our Top 5 Blog Posts in 2020

by SmartMessage in Banking and Finance, Chatbot, Corona, Corporate Communication, Customer Experience, Digital Marketing, Email Marketing, Marketing Automation, Mobile Marketing, Omnichannel Marketing, SMS Marketing
Every year we share insights, tips, and tricks for better engagement with audiences via our website, and 2020 was no different.  Even though, as humans, we struggled with the pandemic ...
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Banking Blog Post

How can banks effectively engage with their audiences during the pandemic?

by SmartMessage in Banking and Finance, Chatbot, Corona, Corporate Communication, Customer Experience, Digital Marketing, Email Marketing, Marketing Automation, Mobile Marketing, Omnichannel Marketing, SMS Marketing
Due to the Covid-19 pandemic, Banks had to transform their customer approach as branches have been or are still closed down. We saw a necessity to be able to serve ...
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Email Deliverability Tips

The Essential Email Deliverability Guide Part 4 – The Quality of Lists and The Importance of Spam Complaints

by SmartMessage in Customer Experience, Digital Marketing, Email Deliverability, Email Marketing, Omnichannel Marketing
In the ideal e-marketing world, your member lists should consist of people who are actively interacting with the content you send and who want to receive messages from your brand. ...
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Recent Posts

  • How to Use ChatGPT in Omnichannel Marketing?
  • Valentine’s Day Campaign Tips for Digital Channels
  • How Will ChatGPT and Generative AI Impact Marketing?
  • What is Chatbot, How Does It Work? What are the advantages?
  • 4 Major Capabilities a Marketing Platform Should Include

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About SmartMessage

SmartMessage provides an omni-channel marketing and customer experience platform that helps leading brands confidently scale communications over millions of customers in real-time.

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