Customer Journey Builder
Automate the entire customer journey with a visual marketing automation software that helps you connect with your customers in more meaningful ways than ever before.
Every day, consumers have dozens of moments that matter to them and their lives. These moments create millions of “signals”, which not only include context like where someone is, what device they are using, or the time of day, but also intent: what someone wants or needs at that particular moment.
SmartMessage will listen and respond to these individual consumer signals of intent, translating them into actionable touchpoints of communication for maximum impact.
Build automated and personalized customer journeys
Enable anyone in your organization to create customized omni-channel customer journey with our easy-to-use drag-and-drop editor. Connect all the touchpoints and build a unique end-to-end digital experience to delight your customers and achieve your business goals.
Evaluate high volumes of streaming data from various sources in real-time
SmartMessage Complex Event Processing capabilities allows marketers to process and understand millions of events per second, detecting patterns of interest as they occur. CEP analyzes patterns in real-time and help marketers to launch personalized contextual offers to their customers – at the most opportune time.
Analyze and improve your customer journeys
Keep track of your customers behaviors at each step of the journey and know exactly what keep them engaged with real-time reporting available right on the canvas. See the most recent interactions and get real-time stats about the journey. These stats are auto-refreshed every time there is an actual update, allowing you to monitor results in real-time.
We make it easy to reach millions of customers in a personalized and meaningful
way across any channel.
Increase customer engagement
and deliver results
Data Agnostic Solution
Access your marketing data wherever it is located. Increase your marketing effectiveness and improve customer targeting based on offline behavior from your operational and marketing data sources as well as real-time online behavior.
Maximize revenue with proactive cross-sell, up-sell, and retention opportunities triggered by real-time customer behavior. Our solution provides the optimum balance between various customer needs and the specific needs of the business.
Single Integrated Platform
SmartMessage’s solutions are all natively integrated, enabling marketers to execute relevant cross-channel campaigns from a single platform. Reach customers across email, SMS, mobile push, ads and chat apps with seamless interactions in real-time.
Channels we support
Our platform supports any one-to-one marketing and engagement channel, including email, SMS, mobile push, in-app messages, ads, and chat apps. Coordinate and deliver real-time customer experiences across inbound and outbound channels – all from a single platform.
Enterprise-ready marketing platform,
Whether your business is early in its journey or well on its way to digital transformation,
SmartMessage’s technologies and solutions help chart a path to success.
Flexible and scalable
SmartMessage supports on-premise, cloud or hybrid deployments. With this scalable platform, you’ll improve the total cost of ownership, deliver better results and be ready for future challenges.
Customizations to meet
We offer fully customizable enterprise-ready products and solutions – including custom development, custom integrations and customized products and solutions to meet your unique business needs and requirements.
Services that drive
We take pride in helping our clients succeed. Our experts become a seamless extension of your team, helping achieve your enterprise-scale goals through personalized, one-to-one support.
A unique maturity
Our flexible technology, modular services packages, and profile and channel-based pricing model allow you to start now and grow with SmartMessage Campaign as you expand your marketing maturity.